Returns

We’ve put together the following set of FAQ’s to explain our returns policy and answer any questions you may have on how to return items bought on JF Sports. As always, we’d love your feedback on any questions you feel we’ve left out or how we could be of further assistance to you. You can reach us at *protected email*.
How long do I have to return a Christmas gift purchased after 19th November?
If you are buying a gift online after the 19th November 2013 an extended returns period applies. You can return an online purchase up until 4th January to our JF Sports store, 8th January to our warehouse or you have until the expiry of the normal 14 day period – whichever is latest.
How do I return my order to a JF Sports store?
If you don’t like something or it doesn’t fit, you have 14 days to return it to us. If you paid for your order with your credit or debit card, you can return your order directly to a JF Sports store for an exchange or refund. If you paid for your order using PayPal, you can return it to a store for an exchange but you must return it by post for a refund.
If your item is faulty, or your order is incorrect, please contact us immediately at *protected email* that we can arrange the return for you.
Returning your order to a JF Sports store
You can return your order to our JF Sports store for an exchange or refund.
Just bring your dispatch note with you as proof of purchase along with the payment card you used to place your order.
A receipt will be issued for your return by the store.
Other Important Information
It’s important to point out that all goods must be unused / unworn, have the original labels attached & footwear must be in the original box.
Underwear & Swimwear can be tried on but please do so over your own underwear and always keep the hygiene seal in place. We will not refund any items where this seal is not in place.
How do I return my order by post?
If you don’t like something or it doesn’t fit, you have 14 days to return it to us.
If your item is faulty, or your order is incorrect, please contact us immediately at *protected email* that we can arrange the return for you.
Returning your order by post
Please use the address label from your dispatch note on the outside of your package and insert the remainder of the dispatch note in with your package before posting it back to us. The dispatch note and address label contain barcodes that we can scan to make processing your return quicker and easier.
If you don’t have your dispatch note or address label, please ensure that you include your order number, email address and contact number with your return. You can post your return to either of the addresses shown below
• JF Sports Returns, 33 Tullow Street, Ceatharlach, Carlow, Ireland Co. Carlow

We recommend that you use a carrier who can give you a “Proof of Posting”, until the parcel is received by us, at the above address, it remains your responsibility.
Other Important Information
It’s important to point out that all goods must be unused / unworn, have the original labels attached & footwear must be in the original box.
Underwear & Swimwear can be tried on but please do so over your own underwear and always keep the hygiene seal in place. We will not refund any items where this seal is not in place.
We also recommend that you use a carrier who can give you a “Proof of Posting”, until the parcel is received by us, at the above address, it remains your responsibility.
Who pays for the return?
You will need to pay the return postage costs, unless the item is faulty.
We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
Returns to JF Sports stores are free of charge.
How long can I keep my order before returning?
If you don’t like something or it doesn’t fit, you have 14 days to return it to us by post or to a JF Sports store.
If you are returning by post, we recommend that you use a carrier who can give you a proof of postage. Until the parcel is received by us it remains your responsibility.
When will the money be credited to my account?
Returns are usually processed on the day they are received back but please allow up to 14 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.
We will refund you by the same method as payment you used when you originally placed your order, for customers using credit or debit/Laser cards this will be refunded back onto the same card.
Can I return my order to a JF Sports store?
Yes, you can return your order to any JF Sports store for an exchange or refund.
You will need to bring your dispatch note with you as proof of purchase along with the payment card you used to place your order.
A receipt will be issued for your return by the store.
What happens if I want an exchange?
You can return your item to a JF Sports store if you wish to exchange it.
We do not offer exchanges on goods returned by post, instead simply return the item and place a new order online
What happens if I received the wrong items in my order?
In the unlikely event you receive the wrong items, please contact us straight away, the quickest way is via email to *protected email* , you can also call us, the number is:
Republic of Ireland:

We will refund your original delivery charges and you will not be charged for any extra postage costs incurred if we’ve sent you something other than what you originally ordered.
What happens if the item is faulty?
In the unlikely event that a product is faulty, you are entitled to a full refund or replacement. If you think that we have sent you a faulty product, please contact us straight away, the quickest way is via email to *protected email* ,, you can also call us, the number is:
Republic of Ireland:

Determination as to whether a product is faulty or not will be at the sole discretion of JF Sports, where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred
Is there anything else I need to know?
There are certain products that we sell that may have a slightly different returns policy. If this is the case you will be informed about it in the product description on the website.
Gift Vouchers are treated like cash and are therefore exempt from the returns policy.
Your statutory rights are unaffected.
Please let us know if we can be of any further help, just email *protected email* ,